Abstract:

although gsm services are based on a very long history, there was a rapidly concentrated demand environment and has become an important market in turkey. there are three gsm operators operating in turkey, which are avea turkcell and vodafone, the aim of this study was to evaluate the quality of the services and to evaluate the competition strategies carried out in accordance with the purpose of this purpose, servqual scale is adapted to the sector and the quality of the services offered by gsm operators operating in turkey has been determined to be determined by the quality of the quality of the service, which is determined by the analysis of the quality of the quality of the quality of the quality of the quality of the service, which is determined by the assessment of the quality of the quality of the quality of the quality of the quality of the quality of the assessment of the quality of the quality of the quality of the quality of the quality of the quality of the quality of which is determined by which is determined by which is determined by the quality of the quality of the quality of the quality of the quality of the quality of the quality of the quality of the quality of the quality of the quality of the quality of the quality of the quality of the quality of the quality of the

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