Özet:

Abstract Aim of study: Quality is a predictable degree of uniformity and dependability at low cost and suited to the market. Quality has a important role in targets of sustainability and customer satisfaction of the management. There are two methods as classic and modern quality methods for sustainability and customer satisfy at the management. In this study, it has been researched that many obstacles originating from management departments about quality improvement and development in reference to classic and modern quality methods. Area of study: These enterprises take place at 24 numbers industry regions (Bursa, İstanbul, Kayseri, etc. İn Turkey). Material and Methods: The survey method used at furniture managements. The data was evaluated by using SPSS program. Main results: After the results, the education support has very important role at classic quality method (38.7%) and modern quality method (36.7%) According to classic quality method, the education was 1st rank and the marketing was 6th rank. Also according to modern quality method, the manufacturing was 1st rank and the marketing/education was 5th rank. Research highlights: If firms are developing on this way, economics of country will be improve and the firms will develop.

Anahtar Kelimeler: