Özet:

Extinction has the characteristic of being a concept that has often been subject to both social media and academic research in recent times. Especially in the services provided in the service enterprises, it manifests itself with insensitivity, emotional exhaustion and low in personal success. This situation, when dealt with in the organizational context, causes employees to develop physical, psychological and emotional disorders and, as a result, destroys employees’ morality, motivation and creativity, causing declines in organizational performance. Businesses are faced with some financial and social consequences by losing some of their employees, which are the most important resource. Moreover, this indirectly affects the economic situation of the countries. The aim of this study is to identify the effects of exhaust on work performance. For this purpose in Kütahya and Eskişehir provinces, according to the voluntary principle, 208 women Free Accountant Financial Customer (SMMM) have been surveyed by making face-to-face conversations. The findings obtained from the research have found that the exhaust of women SMMMs has a negative impact on their work performance. It has also been determined that the exhaust of SMMMs has a negative impact on the subfactors of work performance and the task and contextual performance.

Özet:

Burnout has recently become a concept that has often been the subject of both social media and academic research. It is manifested by depersonalization, emotional exhaustion and low personal success, especially in services provided in service enterprises. When this situation is considered in the organizational context, it causes physical, psychological and emotional disturbances of the employees and as a result, it destroys the morale, motivation and creativity of the employees and causes a decrease in the organizational performance. Businesses have to face some financial and social consequences by losing their most important source of some employees. Moreover, this situation indirectly affects the national economy. The aim of this study was to determine the effects of burnout on job performance. For this purpose, face to face interviews were conducted with 208 women Free Accountants Financial Consultants on a voluntary basis in the provinces of Kütahya and Eskişehir. According to findings obtained from the study, it was determined burnout of female negatively affected job performance. In addition, it was determined that the burnout of female negatively affected the sub-factors of job performance, task and contextual performance.

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