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ONLİNE ALIŞVERİŞLERDE MÜŞTERİ BAKIŞ AÇISIYLA PSİKOLOJİK SÖZLEŞME İHLALİ: BİR ÖLÇEK UYARLAMA ÇALIŞMASI
2022
Journal:  
Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
Author:  
Abstract:

Bu çalışmada Chang ve Zhang (2019) tarafından geliştirilen psikolojik sözleşme ihlali ölçeğinin Türkçeye uyarlanması amaçlanmıştır. Literatürde psikolojik sözleşme ihlali kavramının genel olarak örgütsel bağlamda ele alındığı görülmektedir. Chang ve Zhang (2019) ise kavramı müşteri ve satıcı açısından ele almışlardır. Çalışma kapsamında dört ifadeden oluşan söz konusu ölçme aracı Türkçeye tercüme edilmiştir. Araştırmaya kolayda örnekleme yöntemi ile seçilen 388 katılımcı dâhil edilmiştir. Elde edilen veriler SPSS 18 ve AMOS 18 paket programları kullanılarak analize tabi tutulmuştur. Yapılan analizler neticesinde Türkçeye uyarlanan formun, seçilen örneklem üzerinde güvenilir ve geçerli olduğu sonucuna ulaşılmıştır.

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Psychological Contract Breach From Customer's Perspective In Online Shopping: A Scale Adaptation Study
2022
Author:  
Abstract:

In this study, it is aimed to adapt the psychological contract breach scale developed by Chang and Zhang (2019) into Turkish. In the literature, it is seen that the concept of psychological contract breach is generally handled in the organizational context. Chang and Zhang (2019) on the other hand, discussed the concept from the perspective of the customer and the seller. Within the scope of the study, the said measurement tool consisting of four expressions was translated into Turkish. 388 participants selected by convenience sampling method were included in the study. The obtained data were analyzed using SPSS 18 and AMOS 18 package programs. It was concluded that the form adapted to Turkish was reliable and valid on the selected sample.

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Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi

Field :   Sosyal, Beşeri ve İdari Bilimler

Journal Type :   Ulusal

Metrics
Article : 462
Cite : 1.751
2023 Impact : 0.307
Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi