Özet:

The purpose of this study was to formulate a collaborative management model in the passport delivery service innovation program at the Class I Immigration Office of Makassar City. This study uses qualitative methods. Data collection is done through interviews, observation and documentation. The data were analyzed through data reduction, data presentation, and drawing conclusions. The results show the characteristics of the collaborative management model that is characterized in passport delivery services, namely the jurisdiction-based management model. This model emphasizes on juridical-based strategic reasons. recipient donor models. The model focuses on the involvement of actors as donors and recipients, compromise in problem solving and reactive models. This model is based on a shared commitment and mission to serve the community.

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