Özet:

SUMMARY Introduction and purpose: The call bell is a vital communication link for every hospitalized patient.Nurses should be constantly attentive to the call bell alert and the call bell in order to respond to patient needs.This study Maternity Hospital Information Management System (BMS) integrated nurse call bells to the purpose of the use, frequency, and patient satisfaction and the incidence of Falls Times reply with the aim to determine the relationship between descriptive, analytical and relationship type of the seeker planned. Materials and methods: The study was conducted in Istanbul Başakşehir Çam and Sakura City Hospital Maternity Hospital with 359 beds in 2021.The study data were obtained from the Information management system of the hospital. A total of 36501 call samples were generated from the maternity hospital, 311 beds and 40 maternity hotels. Results and Conclusion: When the type distributions of the calls were examined, it was found that 43.9% of the calls were nurse calls (4.6% were patient room toileting calls), 32.5% were assistant calls, 23.4% were routine control calls created by the technical team, and 0.2% were code blue calls. As required by quality standards in health care patient satisfaction surveys conducted each month from the time of the call answers the call and with the frequency points, compared to the number of calls between the rate of satisfaction with directional negative correlation (r:-940 p<0.001), satisfaction with directional negative correlation between the rate of the time the answer is given (r:-584, p<0.05) was found. There is a positive correlation (r:-611 p<0.05) between the response time and the number of call bell uses. Dec. It was found that the satisfaction rate decreased as the number of calls increased; the score obtained from the patient satisfaction questionnaire increased when the response time to the call was shortened. There was no association between.