Özet:

In this study, the phenomenon of violence in health is discussed together with the subject of communication between the health worker, the patient and the patient's relatives. As a result, it is aimed to contribute to the national literature by addressing the prevention of violence against healthcare workers. For this review, PubMed and Google academic databases were searched using relevant keywords. Violence in health, which constitutes a serious problem in Turkey and all over the world has become a global problem. While providing services, healthcare professionals experience problems with patients and their relatives for different reasons, and are exposed to physical, verbal or psychological violence. Violence can have widespread negative effects on the healthcare worker as well as directly affecting the patient. One of the important causes of violence in health is the communication problems experienced during the delivery of the service. Communication problems may occur due to the behavior of healthcare professionals, as well as due to the patient or their relatives. Negative communication environment; Other causes of violence, such as health system, organizational deficiencies, working conditions, can prepare the ground. Health workers should be protected in terms of their physical and mental health, and their working environment should be arranged in such a way that they can communicate positively with the patient. In order to prevent violence against health workers, security, physical structure, etc. issues should be reviewed.

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