Bu çalışmanın amacı, tüketicilerin satın alma davranışları üzerinde, elektronik ağızdan ağıza iletişimin etkisini ve bu etkinin belirleyicilerini ortaya koymaktır. Bu amaçla, Kütahya Dumlupınar Üniversitesi İktisadi ve İdari Bilimler Fakültesi’nin farklı bölümlerinde öğrenim gören öğrenciler üzerinde bir anket çalışması gerçekleştirilmiş ve tüketicilerin satın alma davranışları üzerinde, elektronik ağızdan ağıza iletişimin etkisini belirleyen faktörler araştırılmıştır. İlgili literatürden elde edilen bilgiler doğrultusunda, bu etkinin belirleyicileri olarak yorum sayısı, yorum yapana duyulan güven, yorum kalitesi ve yoruma duyulan güven faktörlerinin bağımsız değişken olarak ele alındığı bir araştırma modeli oluşturulmuş ve modelin geçerliliği regresyon analiziyle incelenmiştir. Araştırma sonucunda elde edilen bulgular, tüketicilerin satın alma davranışları üzerinde, yorum sayısının, yorum yapana duyulan güvenin, yorum kalitesinin ve yoruma duyulan güvenin pozitif ve anlamlı bir etkiye sahip olduğunu ortaya koymuştur.
The aim of this study is to reveal the impact of electronic oral communication on consumer’s purchasing behavior and the determinants of this effect. For this purpose, a survey study was conducted on students studying in the various departments of the Faculty of Economics and Administrative Sciences of the University of Kütahya Dumlupınar and the factors that determine the impact of communication from electronic to oral on consumer purchasing behaviors were investigated. According to the information obtained from the relevant literature, a research model was created in which the number of comments, the confidence of the commenter, the quality of the comment and the confidence of the commenter were regarded as an independent variable and the validity of the model was studied by regression analysis. The findings obtained from the research showed that the consumer’s purchasing behavior, the number of comments, the confidence of the commenter, the quality of the commenter and the confidence of the commenter have a positive and meaningful impact.
The aim of this study is to determine the effect of electronic word of mouth on consumer purchasing behaviour and the determinants of this effect. For this purpose, a questionnaire study was conducted on the students of different departments of the Faculty of Economics and Administrative Sciences of Kütahya Dumlupınar University and the factors determining the effect of electronic word of mouth on the purchasing behavior of consumers were investigated. In accordance with the information obtained from the related literature, a research model has been developed, where the number of review, the confidence in reviewer, the quality of review and the confidence in review factors are considered as independent variables, and the validity of the model has been examined by regression analysis.The findings of the study revealed that the number of review, the confidence in reviewer, the quality of review and the confidence in review have a positive and significant effect on the purchasing behavior of the consumers.
Alan : Ziraat, Orman ve Su Ürünleri; Spor Bilimleri
Dergi Türü : Uluslararası
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