Özet:

Purpose: Nowadays intellectual capital has become a strategic resource for businesses. Businesses that raise intellectual capital through investments and manage it efficiently can gain competitive advantage and increase their market value. For this reason, the efficient management and performance of intellectual capital in businesses is becoming an increasingly important issue. In this context, the study aims to measure and evaluate intellectual capital performance in businesses with multi-criteria decision-making methods. Methodology: The study was carried on Metal Goods, Machinery, Electrical Devices and Transportation Vehicles sector businesses listed in Borsa Istanbul. Intellectual capital performance criteria were determined as the number of employees (cost), R&D expenses (cost), marketing expenses (cost), capital used (cost), PD-DD difference (benefit) and net sales (benefit). The data used in the study was obtained from the financial statements, footnotes and annual activity reports of the businesses for the years 2016-2020. In the analysis of the data, first the criteria weights were determined through the CRITIC method, afterwards the performance rankings of the enterprises were obtained using the Gray Relational Analysis method. Findings: According to the analysis results FROTO company ranked first in the intellectual capital performance ranking in all years excepting 2016. In general, the results revealed that the intellectual capital performance rankings of enterprises did not vary excessively in the period covered by the study. Originality: This study has unique value in terms of measuring the intellectual capital performance of businesses with CRITIC-based Gray Relational Analysis methods, one of the multi-criteria decision-making methods. Keywords: Intellectual Capital, Performance, CRITIC, Gray Relational Analysis JEL Codes: E22, M40, L25, O34

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