Özet:

This study aimed to examine the relationship between multiple conflicts and supporting innovation and mediating role of resistance against changes, organizational trust and psychological empowerment among the employees of Keshavarzi Bank in Western Azerbaijan of Iran. This study is correlation using descriptive methods and structural equation modeling. Statistical population included 627 employees of Keshavarzi Bank in Western Azerbaijan. Using Morgan Table and stratified random sampling, the sample size of 366 people was obtained. To gather data, standard questionnaires were used. Using Chronbach Alpha, reliability values of organizational trust (0.92), psychological empowerment (0.70), resistance against change (0.82), multiple conflicts (0.82), and supporting innovation (0.90) were estimated. To evaluate the relationship between latent and measured variables in the conceptual pattern, structural equation modeling was used. Results showed that the correlation coefficient between multiple conflicts and resistance against change is positive and significant. Also, multiple conflicts and empowerment are significantly and negatively correlated. A positive correlation was found between trust, empowerment, and their likely consequences, supporting innovation and a negative correlation with resistance against change. Thus, multiple conflicts could predict innovation with the mediation of psychological empowerment and resistance against change, indicating the importance of concerning multiple conflicts and the resulting climate from it in work environments.

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