Özet:

Social work focuses on the individual’s well-being and social harmony as a profession in which the person is involved. This profession, working with the individual and for the individual, requires a widespread knowledge and a range of skills. Communication skills are ranked first among the skills that social workers should have. This study aims to draw a framework on the communication skills of social workers and to transfer information about these skills. Communication as a process of transmission of information, feelings and thoughts is an important component of the daily routine of social workers and has an important place in the practice of social work. Social workers who communicate in different forms verbal, verbal, written and electronically use various communication skills in their institutional and inter-institutional work and conversations with dealers. Social workers should develop their skills in listening, asking questions, observing, focusing, guiding, interpreting, creating climate, writing, effective speech and public communication to make their practices more efficient. These skills can be developed with family support and individual efforts, as well as through bachelor's and master's education and service education. In this context, it is necessary to include the courses on communication skills in particular in the bachelor's education and to update the course content in accordance with the requirements of the age. and p

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