Abstract:

Abstract This study's aim is to evaluate the information on the websites of accommodation establishments operating in Bolu. Within this scope, the content of the websites of 27 accommodation establishments was evaluated, and information in terms of qualitative aspects was obtained. The study was conducted using the content analysis method, which is among qualitative research methods, and frequency distributions of data were determined. As a result of the research, it was observed that the most commonly provided information by accommodation establishments regarding reservations are their phone numbers and room rates. Information related to the facility, such as the location of the hotel, hotel features, and room features, is mostly provided. While contact information is frequently provided, online forms are only available on half of the hotel websites. Finally, it was found that the hotel-related information is kept up-to-date, but information like search function and multilingual sites is missing. In the conclusion section, recommendations were made for accommodation establishments and for academia.

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