Özet:

In this paper have discuss the operational risk management of HDFC Bank Ltd with the brief introduction to the concept of near miss and its impact on operational risk. The research helps in avoiding revenue leakage from the public bank accounts and the importance of customer profiling to avoid unnecessary charges to customer and the processing cost to the bank .We discussed fundamental operational practices, risk identification process and controls against the risk with the near miss banking transactions i’e cash and non- cash along with service request for the updating and modification of bank details which is the routine practice of branch banking. Compliance to control all such practices which leads to unfair financial loss of lay man. Testing the impact of near miss on the operational risk is our research result

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