Özet:

The philosophy, orientation and nature of public library are routed in the responsibility of disseminating diverse and current information services to the members of its community. Waller and Mcshare (2008) posit two major challenges in the provision and use of public library services which are; lack of obtaining a thorough understanding of the nature of the environment which bothers majorly on information provision and use; and the development of policy frameworks that clarifies institutions goals and brings coherence to diverse and sometimes conflicting policy demands. This paper looks at issues and trends concerning some of the challenges bedeviling the provision and utilisation of public library services in Nigeria such as in-appropriate policies, lack of sufficient professionals, inadequate facilities and services and lack of awareness and proper understanding of the concept of public library services which led to non-use of the available services by potential users. Yield shift theory of satisfaction phenomena was used to explain the satisfaction phenomenon of public library services by users. Identified challenges were discussed and recommendations made towards developing a framework for improved public library services in Nigeria.

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