Özet:

We are living in an era of competitions, lust, tension and anxiety. The need for good quality products is a necessity in a competitive economy as all organization services operating within the economy target goals to earn more. In order to meet this goal, developing and achieving quality product become significant. This development, to achieve the goals, was in stages i.e. from quality inspection to quality control, quality assurance and finally, Total Quality Management. The concept, Total Quality Management, as mostly accepted, can be seen as the “way of life of an organization committed to customers’ satisfaction through continuous improvement”. The impact of this concept (Total Quality Management) on organizations performance cannot be un-emphasized as these organizations under study has shown its significant, among which is achieving the organizational goals of profit maximization as well as controlling the larger share of the market. It was found here in this study that total quality Management is significantly correlated with competitive results of an organization, Based upon the findings, some bold recommendations were made to see the system enriched with total quality, management practices for excellent results.

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