Özet:

Sensitivity for the protection of consumers increase more and more every day and the subject becomes an agenda in the public opinion. Studies carried out under different names and legal arrangements in the pre-industrial societies, are accelerated by industrialization. The provisions regarding the Consumer Protection entered into the Turkish Legislation by the  Constitution of 1982, have taken their last shape in the  Act No. 6502 enacted in the year of 2013 and the relevant Regulations. The internet, which is an indispensable element in the globalized world, has become an important platform where the consumers voiced their complaints. The aim of this study is to analyze the complaints most shared over the internet and to examine the regulations made by the Act No. 6502 related to these complaints.

Anahtar Kelimeler: