Abstract:

The purpose of this study was to gain a better understanding of quality of working life amongst employees in two public institutions in Selangor State, Malaysia that consists of 210 employees. A validated questionnaire was used to collect data from managers. The seven scales was used in the survey namely by the Scale A for job satisfaction, challenge, use of skills and autonomy. Scale B for communication, decision making and job security, Scale C for supervisory support, Scale D for freedom from work related stress, Scale E focused on salary and additional benefits, Scale F is related with the social relationships with work colleagues and management and Scale G for involvement of management in the organizational climate at workplace. The research findings showed that employees have average job challenge. Employees experienced an average dissatisfaction with their communication and also perceived that they are getting a moderate support from supervisors and management and have an average satisfaction social relationship with colleagues and management. Employees are moderate satisfied with their salaries and report average stress at the work place. They want the responsibility given match with the salary, benefits and incentives given by the employer plus the morale support and motivation from employer. Key Words: Quality of Work Life, Job Satisfaction, Job Challenge, Job Involvement, Communication.

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