Özet:

The historical development, functions and current position of the mukhtar institution (mukhtarship) is an important topic for addressing the attitude of the traditional administrative approach to technology and changes in service delivery. In the first part of this study historical origins and the purpose of its establishment are examined. The second section discusses the concept of e-government and its role in service delivery processes. E-government is a digital transformation tool that enables governments to provide services to citizens faster and more effectively. These technological advancements enable the citizens to use the services which were provided by the mukhtarship institution before. Citizens can easily use many of the services offered by mukhtars online. In this respect, both time and financial savings are ensured. In the last section, in the face of developing technology a discussion on the future necessity of the mukhtar institution is being discussed. As a result, considering the developing technology and social needs, the necessity of transforming and modernizing the mukhtar institution is emphasized. This not only allows the state to provide better services to its citizens, but also helps it use resources more effectively. In this context, it is recommended that the headmen's offices in neighborhoods and villages be reviewed, and certain changes be made.

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