Abstract:

This study was conducted to determine the levels of employee loyalty and organizational loyalty of healthcare professionals working in a university hospital during the COVID-19 pandemic, to reveal whether loyalty levels differ according to sociodemographic variables, and to examine the organizational factors affecting the level of employee loyalty. Stratified random sampling method was used in sample selection based on occupational groups. Volunteerism was taken as a basis in obtaining the data, and face-to-face interviews and questionnaire method were used. The study was completed with the participation of 385 health workers (N=667). Sociodemographic information form and "Employee Loyalty Questionnaire and Organizational Loyalty and Determinants Questionnaire" were used to collect the data. The results were obtained through descriptive statistics, t-test, ANOVA, Pearson correlation analysis and multiple linear regression analysis. It was determined that the participants' level of employee loyalty (mean: 3.3±1.35) was at a medium level and that there were positive and highly significant relationships between employee loyalty and all organizational loyalty determinants (r=0.736-0.856; p=0.000). The results of multiple linear regression analysis showed that the organizational determinants of loyalty together explained 74% of the total variance in employee loyalty. The relative order of importance of the organizational factors determining the loyalty of healthcare workers is employee satisfaction (β=0.446), compensation (β=0.405) and staff training (β=0.108). It is thought that the results of the research will guide health managers in increasing the organizational loyalty of health employees.

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