Özet:

Public institutions and organizations operate inspection processes in order to receive goods, services and construction works smoothly and in accordance with the desired quality standard. In the framework of this process, depending on the type of problems that arise, penalty types (such as delay penalties, penalties for not having technical personnel, etc.) are recorded in the progress payment documents. The penalties received by the contractor within the project's completion timeframe are an important indicator in terms of evaluating their performance during the construction work. The aim of this study is to determine the importance level of various penalties received by the contractor during the project on the contractor's performance. For this reason, as a result of the examination of the progress payment documents of completed construction works, the types of penalties received by the contractor throughout the construction process were determined, and a survey was prepared to determine the importance level of these penalty types on the contractor's performance. The prepared survey results were obtained by consulting the opinions of experts in this field, and the Fuzzy Analytical Hierarchy Method (FAHP), which is commonly used in solving linguistic problems, was used in the evaluation phase. At the end of this process, the relative importance of the types of penalties received by the contractor during the construction work has been determined.

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