Özet:

It may be important for our country to determine why workplace incivility occurs among employees, in what direction it develops, what effects it has, and the solution proposals developed by organizations. The aim of the study is to examine the studies conducted for workplace incivility in terms of features such as year, type, quality, scale used, data collection technique, language used, sample group, analysis techniques, related dependent-independent variables, direction of correlation between variables and to contribute to the literature in this way. In this study, thirty-seven studies consisting of articles, theses, papers and book chapters about workplace incivility were examined. Content analysis, one of the qualitative research methods, was used in this study. As a result; it has been determined that the studies on workplace incivility have increased over the years, quantitative studies are the majority, the sample of healthcare professionals is more preferred, and international scales are used more. It has been determined that the concept of workplace incivility is associated with job satisfaction, intention to quit and Machiavellian personality at the highest rate. It was found that workplace incivility was negatively correlated with job satisfaction, but positively correlated with the intention to quit and Machiavellian personality. In addition, suggestions were made to researchers about future studies.

Anahtar Kelimeler: