Abstract:

In the twenty-first century, the continuously changing needs and the differentiation of business defined in from day to day depending on customer satisfaction and technological developments, tourism workers are expected to experience more trouble in both social rights and employment security. The establishment of close relationships with the human resources departments, which have a critical role in influencing workers’ attitudes and behaviors, established for the purpose of protecting workers’ social and economic rights and interests, is a strong cooperation that can be seriously beneficial for both and employees. In the framework of industrial relations and trade unions, which are a function of human resources management, this cooperation seems quite easy to establish. However, the current situation shows that the presence of problems faced within these activities shows that the coordination between the trade unions and the human resources departments is not established in a solid way. The aim of this study is to evaluate the current state of trade union activities in tourism enterprises, to review the relationship between human resources management and trade union activities, to identify the problems faced in trade union activities carried out by human resources management units in the tourism sector. The study also aims to determine the role of human resource management units in solving these problems and present solutions to the situation. In this regard, the research, in addition to the secondary resource scan method, also used the observations and experience of researchers in the sector and the problems that the tourism sector faces in trade unions activities and the role and solutions proposals of human resource management units in solving these problems, aimed at creating a basis and developing recommendations to the relevant stakeholders, business managers, human resource units managers, trade unions managers, relevant public authorities, employees and the future practical work to be carried out.