Abstract:

During the last 5 yeras, the importance of social media is increasing in an amazing way. Social media gives individuals, companies, organizations and many others the oppurtunity to create, share, or exchange any kind of informations such as ideas, opinions, news, media and many others. With the huge improvements in Internet and Mobile sectors access to such websites is availiable from people’s smart phones. Since users are able to create and share different types of content via social media websites, such websites became as bank of data. Huge volume of useful and valuable information could be extracted from there. ,thus, they become as one of  the primary source of information for both consumers and businesses. Keywords twitter, user sentiment, opinion mining, text mining, features .  

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