Abstract:

The process of adaptation to work is an extremely important process for the new employer to recognize the organization, understand the business processes and be able to establish good relationships with other colleagues. The success of this process ensures the employer’s organization adopts and makes the business attractive for a long-term career. Moreover, in areas where the workforce movements are high, such as the tourism industry, employment training is critical in terms of the solution of this problem. The aim of this research is to reveal what problems newly employed employees in group A travel agencies face in the process of emotional orientation. Considering the discovery subject of the research, the quality daily research approach was preferred. The research was carried out in the travel agencies of the group A. Participants were selected among the students of the Department of Travel Management and Tourism Guide of the Adnan Menderes University's High School of Tourism Management and Hospitality. The research universe consists of 190 people who have never previously worked in the tourism sector. 110 of 190 people were volunteers for work. The total number of volunteers who work in a travel agency is 36 people. The data was collected voluntarily from 36 participants using the daily technique and subjected to content analysis. The findings were grouped under different themes under the four dimensions defined as interpersonal relationships, organizational functioning, organizational environment and individual deficiencies.