Abstract:

This study explores the moderating role of gender on job satisfaction and turnover intention, focusing on employees in the hospitality industry. Job satisfaction has become one of the most widely studied topics in research, mainly because of its importance to employees’ psychological condition, which in turn affects customer satisfaction and organizational effectiveness. Job related dissatisfaction can cause employee-turnover intention at the workplace. Hence, needful steps to reduce turnover intention are suggested based on results of the study, which will improve employees’ job satisfaction and turnover intention. Previous research has consistently shown that job satisfaction is negatively associated with employee-turnover intention. However, little research has been conducted on the potential moderating effects of one or more socio-demographic variables on this relationship. The present study proposed to extend the findings of the previous research by exploring the moderating effect of gender on the relationship between job satisfaction and employee-turnover intention. Using individual employees in tourism and food industry as the unit of analysis, the conceptual framework can be used to analyse the moderate effect of the gender on the relationship between job satisfaction and turnover intention in the hospitality industry. Key Words: Turnover Intention, Job Satisfaction, Gender, Hospitality Industry.

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