Abstract:

In this study, the mediating role (full/partial) of job satisfaction on the relationship between resilience levels of employees and their organizational citizenship behavior and its dimensions is investigated. Sample of the study consists of 263 employees who are working in an organization that continues its activities in aviation sector. Data of the research were collected by questionnaire technique. Resilience Scale, Organizational Citizenship Behavior Scale and Job Satisfaction Scale were utilized in the research. In the research, correlation analysis was used to measure the relationship between variables, regression analysis was used to measure the causality and hierarchical regression analysis was used to measure the mediating role. According to the findings of the research; there is a positive and significant relationship between resilience and organizational citizenship behavior and job satisfaction. It is found that job satisfaction has a partial mediating role on the relationship between resilience and organizational citizenship behavior. It is also emphasized that job satisfaction has a full mediating role on the effect of resilience on conscientiousness and courtesy as dimensions of organizational citizenship behavior and has a partial mediating role on the effect of resilience on altruism, sportsmanship and civic virtue as dimensions of organizational citizenship behavior.

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