Özet:

In today’s world of digitalization technology is evolving at a very high pace. Organizations are making every effort to keep up with this change in order to be prepared to compete in the market. Artificial intelligence is one such technology, that is gaining popularity due to its numerous benefits. One of the first industries to successfully apply this technology to fulfill consumer demands is organized retail outlets. The traditional Indian Grocery Stores although unorganized is gradually modifying the outlook by altering the store layout to make it appear more like a supermarket. The focus has shifted from traditional selling to customer experience, from wastages to LEAN management, manual recording of transactions to software-enabled recording, manual pricing to RFID, paper money to digital money. The journey emphasizes transformation from initial technology resistance to embracing technology. During and post pandemic world, the ubiquitous Indian grocery stores supported the upsurge in demand and witnessed high sales of essential items. Considering the rising demand adaptation of AI will smoothen the process with efficient inventory management and control and real-time datadriven decision making. Artificial Intelligence can help such stores to gain operational efficiency that aspires to provide exceptional customer service and bank upon the range of possibilities

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