Abstract:

Because of not being able to fulfill requirements of activities not related to basic capabilities of their expertise, Health Organisations are obliged to acquire these facilitating needs from the suppliers, for the purposes of providing quality and reliable services at competitive conditions in which they are, of keeping customer satisfaction at the highest level and of achieving their quality goals. The procurement of some of the services needed by both public and private organisations from out of organisation suppliers has become a necessity of modern management approach. The purpose of this study, it is put forward the achievement of the desired quality targets by measuring how to ensure customer satisfaction ofdental clinic support (every support to physicians and patients in clinics) services offered by means of outsourcing an oral and dental health center.The work done in this context ,by applying the method of face to face interviews, the reliability rate was found as 97%. This study showed that the rate that is understood by the participants. In general, the result of the study, it was observed that the health service supplied by dental clinic support services have significantly affected on customer satisfaction positively.

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