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  Citation Number 14
 Views 93
 Downloands 46
OTEL İŞLETMELERİNDE ÖNBÜRO ÇALIŞANLARININ ETİK ALGILAMALARINA YÖNELİK BİR ARAŞTIRMA
2011
Journal:  
Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
Author:  
Abstract:

Ethics which is crucial arranging human relationships and constituting the social norms through the ages holds a place as an important subject in Tourism sector that has intensive and complex human relations Because of being part of both Tourism sector and Service sector requires Hotel Establishments to be more sensitive and responsible about human relationships This study therefore aims at discovering Front Office employees’ perceptions and viewpoints of ethics in Hotel Establishments As a research method after broad range of literature review a questionnaire application and face to face interviews have been used First participants’ demographic data were inquired and then Likert Scale questions were asked in order to reveal the employees’ perceptions of ethics Finally by analysing the findings obtained from the research it is tried to explain the employees’ understanding of ethics Considering the results it is emerged that employees’ levels of perception of ethics are acceptable but they are affected by managers’ directives and opinions in the Hotels Besides these it can be clearly said that the employees’ character and personality have a great deal of importance on their evel of perception of ethics Key Words: Ethics Ethics in Tourism Code of Ethics Busines Ethics

Keywords:

a research on ethical detection of prebüro employees in hotel businesses
2011
Author:  
Abstract:

the social norms of thrugh the ages hold a place as important subject in turism sector that has concentrated and complex human relations because of being part of both turism sector and service sector requires hotel partnerships to be more sensitive and responsible abut human relations this study is difficult to discover the front office employees’ perceptions and viewpoints of surprises in hotel organizations as a research method after broad range of conflict application and face to face interviews was used in the first issue of recognition of employees who are trying to solve the problems of the problems of perception of employees

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Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
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