Abstract:

Civility plays a key role in the formation of human relationships. When the subject is considered in the context of organizations, it is seen that civility has an important place in the functioning of the organization. The polite behaviors experienced or observed by the employees in their relations with their managers spread to the whole organization and also spread to the rude and rude behaviors. This situation can disrupt the working order of the organization and damage the employee-organization relationship. From this point of view, in this study, the mediating role of psychological contract violation and moral disengagement in the effect of manager’s incivility on organizational citizenship behavior was examined. The research was conducted on 509 public institution employees in the provinces of Konya, Karaman, Yozgat, and Niğde. The data were analyzed with the Structural Equation Model. Findings show that manager incivility affects organizational citizenship behavior through psychological contract violation and moral disengagement.

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