Abstract:

With the development of technology, public services have also taken their share in the speed and spacelessness of the internet that surrounds the world and e-services have gained a quality that increases the interaction between the public and the state in the transforming environments. Especially pandemic period digital conversion speed is increased and, as in the world and in Turkey used since 2012 by transforming into education distance learning formats EBA website with students in the use of teachers and parents has been used with a rapid increase. In this study, a "web site usability questionnaire" was applied in order to evaluate the usability of the EBA web site, which was created in order to provide education in a digital environment as a public service. In this context, since the survey was conducted during the pandemic period, online surveys were applied on a voluntary basis to parents whose children receive education on the EBA website. The survey was conducted between 06-07 January 2021 and delivered to the participants via social media. 602 parents took part in the online survey. As a result of the research, it was recorded that the participants stated that the EBA website was "usable" with a rate above medium level in the categories of content, layout and readability of the website, navigating within the website and evaluating the links, evaluating the interface of the website and evaluating the performance and effectiveness of the page. has been taken. According to the results of the study, it can be said that the EBA education platform, which is considered a public service, is considered to be usable by parents.

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