Özet:

Cargo transportation services are one of the main activities of logistics. The quality of the service that the cargo companies provide to the customer varies from the cargo company to the cargo company. Also, sometimes the ships sent by customers are unable to reach the shipping address in time, and sometimes the customer’s ships may face situations such as loss and damage during transportation. To prevent this, the customer needs to send the cargo with a good shipping company. In the choice of the cargo company, the payment to the cargo company, the trust to the cargo company and the quality of the services offered by the cargo company, etc. Many factors need to be taken into account. For this reason, the use of CKKV (multi-critical decision making) methods can be made by the choice of the cargo company. This study tries to fill three research vacancies. First, there is a small number of work in the literature on the assessment of the cargo service using the CKKV methods. Secondly, the number of studies on the joint use of SWARA and CODAS methods is small in literature. Thirdly, the number of Turkish work on the CODAS method is small in literature. This study suggested a combined CCCV model consisting of SWARA and CODAS methods to fill out the three research gap above. In future studies, the combined method suggested in this study can be used to solve different CPC problems, such as computer selection, supplier selection and third-party logistics companies selection.

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