Özet:

Tourism is a very comprehensive sector that hosts labour from different cultures. It is important to determine the level of cultural conformity of employees in the service sector in order to the quality of the service in the tourism sector and to ensure customer satisfaction accordingly. Social-cultural harmony in literature includes topics previously studied and the number of work related to social-cultural harmony of workers in the tourism sector is quite limited. From this point on, the main objective of this research is to study the social and cultural harmony levels of domestic and foreign workers working in tourism enterprises according to demographic variables. In the application section of the study, an survey was implemented to 467 employees who work in hotel companies, travel agencies, food and beverage companies and other tourism enterprises located in Antalya. The first section of the survey is designed to identify the demographic characteristics of employees. In the second section, the expression of the socio-cultural scale is included. The statistical analysis was carried out with the help of R version 3.2.5 and IBM SPSS Amos package programs. As a result of the theoretical structures supported by the analyses, the differences between the results obtained according to the demographic characteristics were tested by the student's t test and the One Direction Variance Analysis (ANOVA). According to the results of the analysis, the demographic variables have determined significant differences between gender, age, civil status, nationality, educational status, area where they come, type of facility that is studied, age status and income status and socio-cultural harmony. Depending on the department and the state they work, there is no difference.