Abstract:

T he aim of this study is to investigate the satisfaction level of government employees from Ankara Metropolitan Municipality services. Municipalities are public organizations, which aim to fulfill the requirements of public and are formed according to needs of citizens. There are 16 metropolitan municipalities in Turkey. Municipalities have multiple functionalities within the city boundaries such as; city order and control, licensing, office reconstruction and manage- ment, fulfilling the basic needs of citizens and providing social support to those in need.This study consists of 344 female and 328 male government employees, which add up to 672 on total, from Ankara Metropolitan Municipality, 2 district municipalities, 2 state universities, 4 banks, 4 high schools and 3 primary schools. The age range of govern- ment employees that participate in the survey range from 18 to 53 (Myaş= 42,17). In the survey personal information of participants are collected to have information about the socio-demographic background of subject government em- ployees. In this study a 3 degree Likert type scale, called Municipality Services Satisfaction Scale (MSSS), is developed to measure the satisfaction level of government employees from municipality services. To validate MSSS, exploratory factor analysis in made. For reliability of MSSS, Cronbach Alpha Coefficient (Alpha = .965) is calculated. Both the per- sonal information and MSSS data is collected from the participating government employees. Findings of the research show that government employees are only satisfied from “bread production” service, partially satisfied from 16 ser- vices and unsatisfied from the remaining 36 services of Ankara Metropolitan Municipality. The findings were discussed in the light of related literature, and suggestion were made

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