Abstract:

Interest in augmented reality (AR) applications in tourism, especially in experiential marketing and destination marketing, is increasing. By this research, it was aimed to determine which dimensions of experience affect the general visit experiences of consumers in AR applications and to examine the effect of the individual who experiences the AR application on the intention of experiencing the real experience. Within the scope of the research, data were collected from the 176 university students who experienced the AR at the Karaman Tourism Information Center, using a survey method. The research model was tested by Structural Equation Modeling through the Smart PLS program. According to the results of the research, while the dimensions of education and entertainment affect the general visit experiences of individuals; general visit experience affects individuals' intention to visit the promoted destinations and their intention to revisit the center. In addition, the intention of individuals to visit the promoted destinations and their intention to revisit the center also affect their willingness to recommend the promoted destinations. The obtained results are expected to provide insight to public and private institutions / organizations engaged in destination marketing activities specifically for tourism marketing.

Keywords: