Özet:

The main purpose of health services is to provide healthcare services in different perspectives, with the quality, time and at the lowest cost possible for patients according to the needs of society. The perceived quality of service in health means the level of satisfaction of patients. Thus, perceived health care service quality and satisfaction is an important variable of success in health enterprises.  Purpose: This pilot study aiming to evaluate the perceived health service quality and patient satisfaction in North Cyprus.  Method: Non-random convenience sampling method was used to learn the perceived service quality. Demographic information survey and Servqual Scale was shared with individuals, who are older than 18, on internet between 27.10.2018-11.11.2018. Findings: Total, 209 people participated. 46% participants rated their satisfaction with the services as "good" and 43.27% as "moderate". 54.63% preferred to receive services from private health institutions, while 55.36% considered the level of satisfaction as "good". It was noted that individuals preferred private health institutions as their income level increased. 68.75% benefit from hospital in case of emergencies or illness and 46.15% were satisfied, at "good" level, with the health services.  Result: Literature shows that the main reason of dissatisfaction are the physical conditions of health institutions, hygiene and lack of medical equipment. Nevertheless, for the satiffaction of patients, it should be remembered that the satisfaction of health workers is also valuable and the conditions for health workers should be made appropriate. The results of our study are in parallel with the literature in this context.

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