Abstract:

Even though e-governance services can avail through a common portal, people approach Akshaya centres for e-governance transactions and other services. Hence the services offered through Akshaya centres are increasing day by day. As e-governance transactions and other services are increasing day by day, an assessment of the Akshaya centres should be carried out on the basis of the facilities available including infrastructure facilities, service provided, number of transactions, monthly income etc. Here in the article infrastructure includes only the hardware available in the Akshaya Centres. The article is highlighted the assessment of Akshaya centres made on the basis of number of transactions show that there is significance difference in the number of transactions carried out in locality wise, age wise and number of workers. But there is no significant difference with respect to gender and educational qualification. The hardware wise analysis revealed that the Akshaya centres with more hardware have large number of total transactions, e-governance transactions and other transactions. Hence it is an attempt to analyse the performance of Akshaya centres on the basis of the availability of hardware, number of transactions and monthly income.

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