Özet:

The first humanoid robot in the modern sense was developed in 1973. Technological advances over time have enabled the production of humanoid robots that perform more complex tasks. This situation has made the use of humanoid robots increasingly widespread. The increasing prevalence of humanoid robots in the business world has made it important to determine the perceptions, attitudes and behaviors of individuals interacting with them. Consumers' perceptions, attitudes and behaviors are unclear in this regard. Besides, humanoid robots increasingly replace employees or perform tasks together with employees creates stress on employees. However, it is seen that employers approach the issue in terms of productivity and cost. In our country, the concept of humanoid robot has been studied from an engineering point of view. It is seen that studies on the basis of social science are more limited. In this study, studies on humanoid robot and humanoid robot in service sector are examined. In the literature, it is seen that the subject is examined in different service types, on different participants, using various techniques. According to examinations, it has been determined that the performance of humanoid robots is not seen as sufficient, and the attitudes and behaviors of individuals towards humanoid robots are generally positive. It is expected that the study will guide academicians working on consumer behavior and the service sector in determining new research topics and draw the attention of practitioners to the subject of the subject humanoid robot investments.

Anahtar Kelimeler: