Özet:

Purpose: This study compared the relationships between emotional work, organizational identification and the intention to leave the work of employees serving as flight staff within the low-cost Airlines (LCA) and Full Service Carrier (FSC), the two main competitive business models of the aviation sector. Method: The study used the socio-demographic form of information, the scale of organizational identification, the scale of emotional work and the scale of the intention to leave the job. In this cutting study, 350 cockpit and cabin employees participated in the survey and the data were analyzed. Confirmative factor analyses related to the scales used in the study, validity reliability analyses, correlation and regression analyses were performed. Results: There have been meaningful relationships between employees, emotional work, the intention to leave the job and organizational identity. According to the research results, both full-service airlines and low-cost airline operators have a position-oriented relationship between the size of Surface Acting (SA) and the intention to leave the job, while the Organizational Identification-OI variable is a negative relationship between the intention to leave the job (β=-.509;p<0.05). The research model found the explanation ratio (ΔR2) of the variables of surface role behavior (SA) and organizational identification (OI). Results and Contribution: Due to the fact that the work on employees in the airline companies is not widespread in literature, this work contributes to those who want to do research and learn about the airline industry by offering recommendations to the airline managers. While literature-supporting results are obtained, low-cost (LCA) and full-cost (FSC) airline employees, despite the different working conditions and rights they have, have similar results with their intentions to leave the job and their emotional work dimensions and their organizational identification relationships.

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