Özet:

Purpose—This study examines the effects of consumer engagement behaviour towards game reviews posted on YouTube on video game sales. Design/methodology/approach— An empirical research was conducted after analyses of 140 YouTube reviews about top games selected from the video games titles released within 2010-2019. The impacts of social media engagement activities (total views, the ratio of likes/dislikes to total views, review sentiment) of YouTube reviews, consumer and critic reviews on games sales were investigated with ordinary least square (OLS) regression model. Findings—The findings indicated that consumer engagement behaviour of YouTube reviews significantly influenced sales; however, the effect is not larger than critics’ and consumers’ text reviews. Consumer reviews have the highest positive impact on sales. YouTube review sentiment did not influence sales and YouTube reviews posted by an influencer (i.e., user) compared to a firm (i.e., marketing generated) did not have higher sales. Discussion— The results draw attention to the importance of engaging video game reviews on YouTube and consumers’ and critics’ online textual reviews for video games sales. This research contributes three streams of research: Digital word of mouth, consumer engagement behaviour on social media and predicting video game sales. The contribution is to indicate the predictive power of engagement of YouTube game reviews on game sales, to compare reviewer type (user/influencer - versus firm-generated) and to compare the effectiveness of video reviews to textual critic and consumer reviews.

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