Özet:

Total quality management (TQM) processes constitute a basis for an organization's operational, financial, and innovational performances. Besides, an integral to organizational performance, the success and the yield performance of projects are as crucial as having success in project management processes. In terms of operational, financial, and innovational performances, an institution’s organizational performance depends on the efficiency of the quality management and its implementation process. Consequently, TQM, which is interiorized to the corporate culture of the institutionalized organizations through the efficiency they have in their management and implementation processes, may have discountinuous impacts for SME performances. Within this context, the study aims to explore the efficacy of TQM for the organizational project performances of SMEs in Tripoli-Libya. According to the data collected by a questionnaire with close-ended questions, TQM has a positive impact on organizational performance, and there is a statistically significant relationship between TQM and operational, financial, innovational performances.

Anahtar Kelimeler: