Abstract:

Speaking up at the workplace has a double-edged sword effect. This effect is dependent on the context and the ways an individual raises voice. The current study finds that an employee’s voice contributes to organizational citizenship behavior, especially when employees feel psychologically safe. In this context, three dimensions of employees’ voice behavior were examined including supervisor-subordinate relationship, employee job satisfaction, and employee motivation that enhance organizational citizenship behavior. Additionally, the research also explores the moderating role of psychological safety that strengthens the relationship between employees’ voice and organizational citizenship behavior. Data collected from 361 employees using a survey technique, revealed that employees’ voice has a positive and significant impact on organizational citizenship behavior. It was also found that psychological safety significantly moderates the relationship between employee voice and organizational citizenship behavior. This study positively contributes to voice and organizational citizenship literature. The study suggests that organizations should encourage employees’ voice behavior and nurture a psychologically safe environment to improve organizational citizenship behavior among employees. This study also discusses the theoretical and practical implications of voice behavior and how it leads to organizational citizenship behavior.

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