Abstract:

The main objective of the study is to determine the perceptions of the bank employees to communicate within the framework of remote work during the pandemic process. In this framework, the survey form prepared for research was implemented to 147 individuals (77 managers and 70 other staff) who work in the framework of the branches of a very large bank located in the province of İzmir by face to face and email between March 2020 - June 2020. The vast majority of participants perceive communication at a very high and high level as important in both corporate and individual pandemic processes. Factors that influence communication and provide effective communication are focused on advanced levels. There is no different perception of the factors that influence communication and provide effective communication in terms of gender, educational status, duration of experience and position. There are correlations of high and medium level in the positive direction between the factors that influence communication and provide effective communication. The impact of influencing communication on providing effective communication is perceived at a significant level.

Keywords: