Abstract:

Data envelopment analysis has been widely used for performance evaluation in sectors such as banking, health, education in recent years. In this study, data envelopment analysis, one of the non-parametric efficiency analysis methods, has applied in order to determine the efficiency values of the departments operating within Samsun Ondokuz Mayıs University Training and Research Hospital. Analyzes have performed using input and output oriented Charnes-Cooper-Rhodes and Banker-Charnes-Cooper models. In this regard, 27 departments with outpatient clinics with services for active and inpatients, which serve for 11 months, including January and November, have included in the scope of the study. The current data set has analyzed using two different models (Charnes-Cooper-Rhodes and Banker-Charnes-Cooper) and four different sub-models connected to these models (input oriented Banker-Charnes-Cooper, output oriented Banker-Charnes-Cooper, input oriented Charnes-Cooper-Rhodes and output oriented Charnes-Cooper-Rhodes), and the efficiency values of the departments were revealed. As a result, 11 departments are found to be active in all four models examined.

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