Abstract:

The fear factor can lead to negative consequences for both employees and hotel businesses. The increasing demands of the managers and the authoritarian attitude cause the formation of a culture of fear in the enterprises. As a result of this situation, negative feelings towards the company develop in the employees. Hereditary characteristics such as personality are the basis of the difference in the reactions of people to events. Therefore, personality traits can be effective in shaping many events. The aim of this study is to determine the effect of managerial fear on fear culture and to determine the moderator role of personality traits in this relationship. Data were collected from 5-star hotel businesses in Antalya. As a result of the analyzes carried out, it was determined that the fear of the manager affected the fear culture positively and significantly. It was concluded that extraversion and agreeableness from personality traits have a negative regulatory role, while emotional stability has a positive regulatory role. Openness and responsibility personality traits do not have a regulatory role. In cases where employees feel fear, being unfair in salaries and bonuses and mobbing situations come to the fore. In addition, it has been determined that the reaction of the employees when they feel fear and punishment is non-acceptance.

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