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Successful Enterprise Resource Planning (ERP) implementation is very important issue in today’s globalised world trade and depends on paying high attention on critical success factors (CSFs) affecting ERP implementation. In our study, we analyzed 8 CSFs by using fuzzy DEMATEL methodology which serves a highly effective structural decision making system for modeling cause and effect relationships. Among 8 CSFs, top management support and project team leader who commit himself/herself to ERP implementation success are found to be the most important factors that influenced other factors. This study is the first reference in the literature which uses a fuzzy DEMATEL technique in determination of effective CSFs in implementation of successful ERP
Successful Enterprise Resource Planning (ERP) implementation is very important issue in today's globalized world trade and depends on paying high attention to critical success factors (CSFs) affecting ERP implementation. In our study, we analyzed 8 CSFs by using fuzzy DEMATEL methodology which serves a highly effective structural decision making system for modeling cause and effect relationships. Among 8 CSFs, top management support and project team leader who commit themselves to ERP implementation success are found to be the most important factors that influenced other factors. This study is the first reference in the literature that uses a fuzzy DEMATEL technique in determination of effective CSFs in implementation of successful ERP
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