Amaç: Bu çalışmada acil serviste çalışan sağlık personelinin uğradığı şiddet türleri ve şiddetin nedenleri ele alınmıştır. Temel amaç, şiddetin nedenleri ve türlerini ortaya koymak ve bu konuda alınması gereken koruyucu ve önleyici tedbirler konusunda farkındalığı arttırmaktır. Gereç ve Yöntem: Bu araştırma betimsel tarama modelini esas alan bir çalışmadır. Bu araştırmanın çalışma grubu, İstanbul Üniversitesi Cerrahpaşa, Cerrahpaşa Tıp Fakültesi Dekanlığına bağlı hastanenin acil servisinde çalışan tüm sağlık personeli (Doktor, hemşire, acil tıp teknisyenleri, gibi sağlık hizmetleri sınıfı, idari hizmetler olan güvenlik, bilgi işlem gibi)’ndan oluşmaktadır. Acil serviste çalışan 121 sağlık personeli çalışmaya katılmayı kabul etmiştir. Bulgular: Araştırmada elde edilen sonuçlara göre, sağlık personeline şiddet uygulayanlar sıralamasında %64 oran ile hasta yakınları ilk sırada, %33,3 oran ile hastalar ikinci sırada yer almıştır. Acil serviste şiddet en fazla 24:00–08:00 saatleri arasındaki vardiyada (%40) uygulanmakta, personelin %52,1 daha önce şiddete maruz kalmış, kaldıkları şiddet türü sıralamasında %52 ile sözel şiddet ilk sırada, fiziksel şiddet ikinci sırada, duygusal şiddet üçüncü sırada ve son sırada ise cinsel taciz yer almaktadır. Sonuç: Acil servis personeline göre, acil servislerde şiddetin ortaya çıkmasında en etkili nedenler hastaların sabırsız olması, hasta ve sağlık çalışanları arasında etkili iletişim kurulamaması, bekleme sürelerinin uzun olması ve personel sayısının eksiliği en önemli faktörler olarak karşımıza çıkmaktadır.
Purpose: This study discussed the types of violence and causes of violence in the emergency service staff. The main objective is to identify the causes and types of violence and to raise awareness of the protective and preventive measures to be taken in this regard. Tool and Method: This research is a study based on the visual scan model. The work group of this research consists of all health staff working in the emergency service of the hospital associated with the Faculty of Medicine of the University of Istanbul (Doctors, Nurses, Emergency Medical Technicians, Health Services Class, administrative services, security, information processing, etc.). 121 medical staff in the emergency service agreed to participate in the work. Results: According to the results of the study, patients were ranked first in the ranking of people who violated healthcare staff with 64% of patients' relatives, with 33.3% of patients in the second place. In the emergency service, violence is applied between 24:00 and 08:00 hours (40%), 52.1% of staff have previously been exposed to violence, 52% in their remaining type of violence ranked first, physical violence ranked second, emotional violence ranked third and sexual harassment ranked last. The result: According to the emergency staff, the effective causes of violence in emergency services; patient intolerance, failure to establish effective communication between the patient and health workers, long waiting periods and the lack of staff are factors.
Objective: The main purpose of this study is to show the reasons for violence and the types of violence against health staff who work in emergency rooms and to raise awareness of protective and preventive precaution to be taken in this regard. Materials and Method: This research is based on a descriptive survey model. The study group for this study consists of all health personnel working in the emergency room department of the hospital of Istanbul University Cerrahpaşa Medical Faculty (doctors, nurses, emergency medicine technicians, security services, administrative services etc.). 121 medical staff working in the emergency department consented to participate in the study. Results: According to the results obtained in the study, 64% of the patients’ relatives in the first place who commit violence towards health personnel, the rate of 33.3% with patients took the second place. Violence in the emergency department is mostly commited in shifts between 00:00–08:00 am. (40%), 52.1% of staff have been subjected to violence in the past, verbal violence is the most common with a rate of 52%, the second place was by physical violence and emotional violence took third place and sexual harassment was the fourth most common form of violence reported. Conclusion: The most common reasons for the emergence of violence in emergency rooms, according to emergency room personnel; impatient patients, communication problem between patients and health workers, long waiting times and lack of workers are the most important factors.
Alan : Sağlık Bilimleri
Dergi Türü : Uluslararası
Benzer Makaleler | Yazar | # |
---|
Makale | Yazar | # |
---|