Abstract:

The aim of the research is to determine the effects of personality traits, organizational identification and trust in the manager at hotel organizations. This study has been carried out in January-June 2019 with employees in five-star hotels located in Antalya, one of the most common holiday destinations in Turkey. In this study, a quantitative research has been conducted and survey technique has been used. 375 questionnaires were analyzed. Research analyses have been performed with the help of SPSS package program and AMOS package program. Frequency analysis, factor analysis and structural equation modelling have been utilized on the study. As a result, openness to experience, conscientiousness and extraversion personality traits have a significant effect on organizational identification and openness to experience, conscientiousness and agreeableness have a significant effect on trust in the managers. In this context, it has been determined that the openness to experience and conscientiousness have a significant effect on organizational identification and trust in the managers. As well as organizational identification has a significant effect on trust in the manager. This research serves as a guide for hotel managers about employees. In this context, the fact that hotel managers prefer employees who are openness to experience and conscientiousness personality traits can benefit their organizations in the long term.

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