Abstract:

The aim of this study is to identify the effects on job satisfaction when the exclusion and psychological contract breach problems they encounter within the organization are created in a trust environment. By evaluating the effects of exclusion and psychological contract breach on work satisfaction, a study aimed at questioning the idea of what changes in the behavior of employees could happen, by discussing what results could be achieved, if a trust environment is created within the organization. Method - The purpose of the research was to conduct an survey with 388 white captive employees in the service sector. The SPSS 25. The data obtained using the Statistical Package Program was evaluated, the factor analysis and reliability analysis were made in the statements in which the liquid scale was used. Correlation analysis in the study of the relationships between the variables; regression analysis in the test of the hypotheses and interchange rate analysis in the test of the correlation analysis. Results - According to the findings obtained; when employees experience exclusion and psychological contractual violations in their organizations, the levels of work satisfaction are negatively affected. However, in the event of the creation of a confidence environment and the adoption of a sense of confidence to employees, the negative situation created by exclusion and psychological contract breaches disappears, the levels of employment satisfaction of employees rise. Debate - If the trust environment is strongly provided in organizations, the disappearance of the negative thoughts that employees feel due to the exclusion they have experienced must be studied in detail in the different organizational structures. It is especially important that the results of this work, in the white capture workers, will be achieved in the case of blue capture. The disappearance of negative thoughts experienced by the reason of the psychological contract breach in the event of a confidence environment is an indication of how much employees in organizations need their managers to feel confident. Research from different organizational structures in future studies will add richness to the theoretical development of the concepts of exclusion and psychological contractual violation.

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