Teknoloji yoğunluğunun en fazla hissedildiği sektörlerden biri olan bankacılık sektörünün, baş döndüren hızla yaşanan teknolojik gelişmeleri hizmetlere kısa sürede dönüştürebildiği bilinen bir gerçektir. Bankacılık sektöründe, müşteri talepleri ve küresel konjonktürün gerektirdiği hizmetleri sunabilmek ve çağın gerisinde kalmamak için sürekli bir rekabet söz konusudur. Bu rekabette teknoloji yatırımları her ne kadar önemli ise de, insan kaynağı kullanımı önemini hala koruyan bir husustur. Bu çalışmada, Türk Bankacılık sektöründe faaliyet gösteren bankalara ait toplam şube sayısı, toplam çalışan sayısı, ATM sayısı, telefon bankacılığına gelen çağrı sayısı, internet bankacılığı kullanıcı sayısı, mobil bankacılık kullanıcı sayısı gibi parametreler kullanılarak, ileriki döneme ait tahminlerde bulunulmuştur. Bu tahminlerden yola çıkarak bankaların insan kaynakları stratejilerinde işe alımın ne yönde olabileceği tartışılmıştır.
It is a known fact that the banking sector, one of the sectors where the intensity of technology is most felt, is able to turn the rapid technological developments into services in a short time. In the banking sector, there is a constant competition in order to be able to provide customer demands and the services required by the global context and not to be behind the age. Despite the importance of technology investments in this competition, the importance of human resources is still a matter that preserves the importance of use. In this study, the total number of branches of the banks operating in the Turkish banking sector, the total number of employees, the number of ATMs, the number of calls to the telephone banking, the number of users of the internet banking, the number of users of the mobile banking, and other parameters have been used in the forecasts of the future period. From these predictions, it was discussed in what direction the recruitment of banks could be in human resources strategies.
It is a known fact that the banking sector, which is one of the sectors where the technology intensity is felt the most, can transform the technological developments experienced with dizzying speed into services in a short time. In the banking sector, there is a constant competition in order to provide the services required by customer demands and the global conjuncture for not to stay behind the times. Although technology investments are important in this competition, the use of human resources is still an important issue. In this study, using parameters such as the total number of branches belonging to banks operating in the Turkish banking sector, the total number of employees, the number of ATMs, the number of incoming calls to telephone banking, the number of internet banking users, and the number of mobile banking users, the exact numbers for the future period are calculated. Based on these estimates, it was discussed how the recruitment might be estimated in the human resources strategies of the banks.
Alan : Sosyal, Beşeri ve İdari Bilimler
Dergi Türü : Uluslararası
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